- Practice Profile
- Mission Statement
- Clinical Excellence
- Our Doctors
- Booking Appointments
- SMS Reminders/Recalls/Results
- Cancellations & Non-Attendance
- Billing & Fees
- Phone Calls
- Patient Feedback
- Patient Health Information
Central Clinic has provided medical care in Warragul for many years. It relocated to its present site 170 Normanby Street from Victoria Street in July 2014. In February 2004 we opened at 61 Commercial Place Drouin.
Our computer systems are linked and information is accessible to all doctors at both Clinics.
The Clinic provides 24 hour care for patients through a roster of Doctors from this Practice. Please contact the Clinic on 5622 3377 for the Doctor on call.
For emergencies after hours you can call 0400 810 101 and speak to the Doctor on call.
Central Clinic Is a highly professional primary care medical facility: our philosophy is a commitment to recognizing the patient as being the most important person in the practice.
We strive to work in a highly ethical and responsible manner at all times without discrimination in an environment of teamwork, with mutual respect for each other’s abilities and functions.
Our aim is to give our patients the highest possible quality of care, by ensuring excellence in all aspects of our practice. We endeavor to provide patients with the best and most current treatments, methods, materials and equipment within our resources capabilities to endure that the patients receive the high quality of service they have come to expect. We believe that patients come first. Teamwork is highly valued and encourage within the practice to promote a harmonious and productive environment.
We hold great importance in ethical and responsible behavior as essential to maintain the trust and loyalty of our patients and staff.
‘Our excellent doctors are here for the good of your health’
We are committed to promoting health, wellbeing and disease prevention. We do not discriminate in the provision of excellent care and aim to treat all patients with dignity and respect.
Telephone bookings can be made by calling Warragul reception on 56 223377 or Drouin reception on 56 255044. When booking appointments please advise reception with the type of booking so the correct length and type of appointment is made for you.
Why not try the Clinic online appointment facility for both Drouin and Warragul sites. This is offered for existing patients only.
Emergencies will always be given priority and our reception staff will attempt to contact you if there is an unforeseen delay.
All pre-booked appointments will be sent an SMS message to patients who have provided their mobile telephone numbers and agreed to receive SMS reminders. Please advise reception staff if you are not receiving SMS reminders and wish to receive them.
Patients are included on National and State recall registers. Also this practice sends out recall letters to patients for pap smears, immunization, blood pressure check etc. If you do not wish to participate in these recalls/reminder system, please advise reception.
If your doctor has ordered an investigation that they feel is important to your health, please have the test performed and make an appointment with your doctor to review the results. Please do not assume the test result is normal because you have not been contacted by your doctor.
Cancellation & Non-Attendance
Patients may receive follow up letters if appointments are missed. On the second occasion in 12 months a fee of $60 may apply.
Billing & Fees
Our surgery is a Private Billing practice. If you are on a pension, health care card or Department of Veterans’ Affairs (Gold card) you will be bulked billed. We can process your Medicare claim at the time of payment if you have registered your details with Medicare.
All consultations are to be paid on the day of service by Cash, Cheque, EFTPOS, Visa or Mastercard.
Patient phone calls to doctors are usually limited during consulting hours, but doctors will return calls to patients before the end of the day.
The Clinic welcomes all feedback. If you have a problem we would like to hear about it. A suggestion box is available at Reception, and complaints can be made verbally or in writing to the Practice Manager at any time. We take your concerns, suggestions and complaints seriously and value any input you may wish to make.
Health Services Commissioner
30th Floor, 570 Bourke Street
Melbourne VIC 3000
Phone: 1 800 136 066
(Toll free in regional Victoria) or (03) 8601 5200
TTY: 1300 550 275 / Fax: (03) 8601 5219
Email: firstname.lastname@example.org Website: www.health.vic.gov.au
The provision of quality health care is our principal concern. It requires a doctor/patient relationship of trust and confidentiality. Your doctor regards health information as confidential and will only collect this information with patient consent.
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We abide by the ten National Privacy Principles available at www.privacy.gov.au/health/index
Central Clinic Warragul has gained full Accreditation (as per RACGP Standards). In 1999, 2002, 2005, 2008, 2011 and 2013. Our Drouin Clinic was granted Accreditation in 2004, 2008, 2011 and 2013.
Patient Health Information
Patients at this clinic have the right to access their personal health information (medical record). The Clinic manages all patient health information according to relevant State and Federal Legislation. The Victorian Health Services Commissioner is able to receive and resolve complaints about health service providers including complaints about disclosure of health information and access to health information. Health Services Commissioner – http://www.health.vic.gov.au/hsc/complaint.htm